Lead TimeFor items that are not "ready to buy" in the store, our standard answer is 8 to 12 weeks. This can change based on a number of factors. We try to give an accurate range based on projects that are on the schedule at the time we accept your deposit. We update you, if things change. Rush fees may be negotiated, but are on case by case basis. Non-Local delivery can take an additional 2 to 3 weeks.
DeliveryWe prefer blanket wrap ("white glove") services to crating and shipping, but we research the best option for each piece and destination. Shipping for custom work is not included in the price. Shipping for store items are noted in description.
Care and CleaningLearn to love coasters. Remove all liquid or food spills immediately with a dry cloth. For maintaining oil/wax finishes, we recommend a natural beeswax.
Cancellation and return policies.We accept payments on a schedule as work is completed, therefore deposits and work start payments are non-refundable. Non-custom items from our store can be returned, at the buyers discretion and expense for shipping, within 14 days for store credit.
GuaranteeAll of our woodwork is hand made by our team in our shop. This workmanship has a life time guarantee. The guarantee does not apply if damage has resulted from misuse, neglect or environmental hazards.
DesignWe charge a fee to complete drawings that are not attached to a commission.